Purefemme Return & Refund Policy

At Purefemme, we are committed to customer satisfaction. If you receive a damaged, defective, or incorrect item, we will ensure a smooth return and refund process. However, we do not accept returns for personal reasons (e.g., change of mind, no longer want the product). Please review the details below before initiating a return.

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1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

1.1 Damaged, Defective, or Incorrect Items

• If your item arrives damaged, defective, or different from what was ordered, you may request a return or refund.

• Customers must provide clear photos or videos as proof of the issue within 7 days of receiving the order.

1.2 Missing Items

• If an order is missing items, please contact us within 7 days of receiving the package with clear evidence.

• If confirmed, we will either resend the missing items or issue a refund.

1.3 Order Not Received

• If an order does not arrive within 45 days (or 75 days for remote areas) from the date of shipment, a full refund will be issued.

• Shipping delays caused by incorrect addresses, customs issues, or failed delivery attempts are not eligible for a refund.

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2. Return Process

2.1 How to Request a Return or Refund

To initiate a return, please follow these steps:

1. Contact us at care@purefemme.co.uk within 7 days of receiving your order.

2. Provide your order number, a description of the issue, and photos or videos as proof.

3. Our support team will review your request and provide a return authorization if applicable.

4. Ship the item to the return address provided by our team.

2.2 Return Shipping Costs

• If the return is due to damage, defect, or incorrect item, we will cover the return shipping costs.

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3. Refund & Replacement Policy

3.1 Refund Processing

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-10 business days via the original payment method.

3.2 Replacement

• If a replacement is requested instead of a refund, we will ship a new item once the return is confirmed.

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4. Non-Returnable Items

Certain items are not eligible for return, including:

• Personal reasons (e.g., change of mind, no longer want the item).

• Intimate or sanitary products (e.g., lingerie, swimwear) for hygiene reasons.

• Perishable goods such as food or flowers.

• Customized or personalized items unless they are defective.

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5. Return Address

• The return address depends on the supplier’s warehouse location. Our team will provide the correct return address once your return request is approved.

• Do not return items to our business address without prior authorization, as this may cause delays in processing.