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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
Payment Information
Is it safe to shop on Purefemme.co.uk?
Yes! We use secure payment gateways and encrypt your personal information to ensure your shopping experience is safe. Our website also complies with data protection regulations to keep your information private.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal for a secure and smooth checkout experience.
Do you offer refunds or exchanges?
We want you to be satisfied with your purchase. If your product is defective or damaged, please contact us within 14 days of receiving your order. We’ll guide you through the return or exchange process. Please review our full Returns & Refund Policy for further details.
Why am I being charged VAT?
As we’re based in the UK, all of our products are subject to VAT. The tax will be automatically included in your total order cost at checkout.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order. Please select the code that gives you the best savings before completing your purchase.
Can I change the shipping method after placing an order?
Once an order has been processed and shipped, the shipping method cannot be changed. Please make sure to select the appropriate shipping option at checkout.
How can I update my shipping address after placing an order?
If you’ve entered an incorrect shipping address, please contact our customer support team immediately. If the order has not yet been processed, we can update the address for you.
Are the prices on your website inclusive of VAT?
Yes, all of our prices are inclusive of VAT for UK customers. The final price you see at checkout will include all applicable taxes.
Can I use a PayPal account for payment?
Yes, we accept PayPal as a payment method. You can select PayPal during the checkout process and complete your purchase securely.
Why was my payment declined?
Payment declines can happen for various reasons, such as insufficient funds, issues with your payment method, or an incorrect billing address. Please check your payment details or try using a different payment method. If the issue persists, contact your bank or payment provider.
Order & Billing
How do I place an order on Purefemme.co.uk?
To place an order, simply browse our collection, select the products you’d like to purchase, and click on the “Add to Cart” button. Once you’re ready, head to your cart and proceed to checkout. You’ll be asked to enter your shipping details and payment information to complete your order.
Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account will help you track your orders, save shipping information, and receive exclusive offers.
How do I leave a product review?
Once you’ve received your order, you can leave a review by visiting the product page on our website. Scroll down to the review section, and share your experience with us!
Where do you ship to?
We currently ship to England and the UK. If you’re located outside of the UK, feel free to contact us, and we’ll see what options are available.
How long will it take for my order to arrive?
Delivery times vary depending on the product and location, but generally, most orders take between 7 to 14 business days. You will receive a tracking number once your order has been shipped.
How can I track my order?
Once your order is shipped, we will send you a tracking number to the email address you provided. You can use this number on our website or the courier’s website to check the status of your delivery.
Can I change the shipping method after placing an order?
Once an order has been processed and shipped, the shipping method cannot be changed. Please make sure to select the appropriate shipping option at checkout.
Can I request a specific delivery time?
Unfortunately, we do not offer the ability to choose a specific delivery time at the moment. However, once your order is dispatched, you can track it and get an estimated delivery window.
What should I do if I haven’t received my order?
If you have not received your order within the estimated delivery time, please contact our customer service team. We’ll track your order and assist you with any delivery issues.
Do you offer wholesale or bulk purchasing?
Currently, we do not offer wholesale or bulk purchasing directly through the website. However, if you’re interested in bulk orders, please contact our customer service team, and we may be able to accommodate your request.
Can I collaborate with Purefemme.co.uk for a promotion or partnership?
If you’re interested in collaborating with us, feel free to reach out through our contact page. We are always open to partnerships and promotions that align with our brand values.
Do you offer refunds or exchanges?
We want you to be satisfied with your purchase. If your product is defective or damaged, please contact us within 14 days of receiving your order. We’ll guide you through the return or exchange process. Please review our full Returns & Refund Policy for further details.
Can I return a product if I change my mind?
Unfortunately, we only accept returns if the product is faulty, damaged, or incorrect. Please review our Returns & Refund Policy for more details on eligible returns.
What should I do if I receive a faulty or damaged item?
If you receive a damaged or faulty item, please contact us immediately with photos of the damage, and we’ll arrange for a replacement or a refund. We want to make sure you’re happy with your purchase!
How do I return a product?
To return a product, please contact our customer support team to initiate the return process. Ensure the product is unused, in its original packaging, and includes any tags or labels.
How do I know my size when ordering clothing or accessories?
Each clothing or accessory product page features a detailed size guide to help you choose the right size. We recommend checking your measurements and comparing them with the guide to find the best fit. If you’re unsure, feel free to contact our support team for assistance.
Are the products listed on your website authentic?
Yes, we work with trusted suppliers to ensure that all of our products are high-quality and authentic. We carefully vet each product before it’s listed on our site to give you peace of mind while shopping.
Can I request a specific product or variation?
If you’re looking for a specific product or variation that isn’t listed on our website, please contact us, and we’ll see if it’s something we can source for you.
Do you offer discounts or promotions?
Yes! Be sure to sign up for our newsletter or follow us on social media for the latest discount codes and promotional offers.
Why wasn’t my discount code applied?
Please make sure that the discount code is valid and entered correctly. Some codes may have restrictions, such as minimum order amounts or expiration dates. If you continue having issues, please contact us for assistance.
Do you have a reward program?
At the moment, we do not have a formal rewards program. However, we encourage you to sign up for our newsletter and follow us on social media to get updates on exclusive deals, promotions, and discounts.
Can I earn points or rewards for purchases?
Currently, we do not have a points-based reward system. Be sure to check back for updates on any future loyalty or rewards programs.
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